RESPONSIBILITIES:
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information;
Communicate with customers both verbally and in writing.
REQUIREMENTS:
Grade 12;
One (1) to four (4) years’ experience in a Call Centre Environment;
Travel or relevant qualification will be an advantage;
Excellent communication in English – speak, read and write;
Solid computer literacy;
Excellent phone etiquette;
No criminal or credit record;
Able to work on weekends, public holidays and flexible hours as required;
Own transport would be an advantage.
PERSONAL ATTRIBUTES:
Punctual;
Excellent understanding or experience of delivering great customer service to a customer;
High degree of patience and assertiveness;
Conflict resolution skills;
Immaculate time keeping;
Trustworthy, professional and reliable, including dealing with confidential information;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal office hours;
Remains focused in order to handle objections.
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