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MECS delivers an integrated HR management solution to a domestic and international client base, with in-house expertise that enables the management of a workforce around six key services: contractual manpower, recruitment, HR & IR management, payroll bureau services, project logistics, and employee benefits programs.
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Customer Advisor – Electrical Product Support
My client is seeking a Customer Advisor to work in a call centre/customer service environment. You will guide customers buying electrical components/products via an online platform and enable them to transact on-line. You will enrich the customer experience and provide excellent customer support, thereby building customer loyalty.
This is an EE opportunity.
Requirements:
- Matric plus a relevant customer service, commercial or technical qualification.
- 3+ years experience in customer service/e-commerce or online product support.
- Customer support experience working with electrical components or anything related to: mechatronics, iOT, science or electronics.
- Good communications skills in standard English.
- SAP experience is essential.
- Experience in assisting customers with online search and browse for product selection and online transacting.
- Ability to interpret technical information/specifications correctly.
- Accurate data capturing.
- Excellent attention to detail.
- Flexibility to changing situations.
- Mathematical capability and ability to work with financial calculations.
- Positive attitude.
Method of Application
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