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Job Objective:
- The Head SME Sales is directly responsible for directing the SME Sales Team to achieve revenue, profitability, and customer satisfaction targets.
- The role holder will spearhead business sales managers to success through comprehensive sales strategy implementation.
Key Deliverables and Expected Results:
Sales Strategy:
- Drive increased Shareholder return by aligning SME Sales Processes with business scorecard elements.
- Identify viable business opportunities through strategic research and analysis.
- Develop and implement effective account management and sales campaigns.
Sales Revenue Generation:
- Improve Group’s Net Shareholders Score.
- Develop sales pipeline, co-sell with channel partners, and achieve quarterly and annual quotas.
Market Expansion:
- Increase VDT market share through new account acquisition and maintenance.
- Utilize alliance networks for new accounts and markets.
- Execute strategies for SME business growth across the nation.
Business Relationship Management:
- Champion a customer-centric culture within the team for revenue transformation.
- Drive successful delivery of Group transformation initiatives focusing on Customer centricity.
Sales Analytics & Reporting:
- Monitor and analyze market trends.
- Provide sales performance data for management decision-making.
- Track sales performance data for regular management reports.
People Management:
- Provide leadership for SME team to deliver on business targets.
- Coach and mentor the team, leveraging career development programs.
- Identify, evaluate, and track development needs and performance of SME staff.
Knowledge, Skills, and Behavior Required:
- First degree in Business Administration, Marketing, or relevant discipline.
- Professional certification in CIM, etc.
- Essential knowledge of B2B and retail.
- Minimum 8 years in Sales Management, including 4 years in the relevant sector.
- Extensive enterprise experience.
- Sales force management and development of sales strategies.
- Strong budget and management skills.
- High degree of professionalism, maturity, and confidentiality.
- Excellent interpersonal, presentation, negotiating, initiative, and leadership skills.
- Result-oriented, tactful, and self-motivated.
- Enthusiastic team player with strong interpersonal skills.
- Continuous commitment to professional development in a dynamic digital landscape.