Minimum Requirements
Education:
Financial / Medical aligned degree, e.g. Nursing, BCOM, BSC
Experience:
10+ years underwriting experience in long term insurance.
10+ years insurance industry experience.
Proven experience in underwriting or related roles.
Knowledge and Skills:
Sound medical & life assurance knowledge. Familiarity with industry regulations and compliance standards.
Good computer knowledge – MS Outlook, Excel and Word are necessary.
Must have a mature, disciplined and driven personality.
Ability to work independently as well as being a good team-player with excellent interpersonal skills.
Deadline/target driven, with ability to work under pressure.
Have a skill set that includes good levels of communication (both written & verbal up to senior & executive level), negotiation and analytical skills.
Excellent verbal and written communication skills.Strong interpersonal skills with the ability to engage effectively with clients.
Ability to manage and prioritize multiple tasks efficiently.
Detail-oriented with a focus on accuracy in documentation and communication.
Competencies:
Must use underwriting initiative and discretion in decision making.
Business writing skills. Business Acumen.
Planning and organizing.
Client centricity.
Building and maintaining relationships.
Resilience.
Complex problem solving.
Adapting and responding to change.
Innovation and Forward Thinking
Persuading and Influencing
Duties and Responsibilities
Process optimization and efficiencies:
The successful candidate will be responsible for underwriting life, disability, critical illness, sickness and permanent incapacity cover within agreed underwriting authority limits.
To underwrite cases within the agreed service level agreements.
Candidate must be willing to work under pressure and within agreed service levels.
Responsible for achieving and maintaining standards in underwriting. Conduct regular audits on underwriting department and ensure standards are maintained.
Provide constructive feedback to underwriting manager/underwriter team regarding matters arising.
Assess and authorize specific underwriting cases.
Responsible for financial underwriting to ensure accurate financial underwriting decisions.
Participation in projects to improve departmental service-owning your role in the project and completing tasks as required by providing input.
Liaison Champion:
Assist in the creation and presentation of counter-offer letters to clients.
Collaborate with underwriting team to tailor counter offers that align with client needs and company policies.
Ensure timely delivery and follow-up on counter-offer responses.
Professionally handle declines by providing clear and comprehensive explanations to clients.
Effectively communicate deferrals, managing expectations and offering guidance for future submissions.
Serve as a bridge between underwriting decisions and client understanding, fostering positive relationships.
Conduct tele-underwriting interviews with potential clients, showcasing strong interpersonal skills.
Manage calls efficiently, asking probing questions to gather necessary information.
Provide accurate and detailed information to clients while adhering to company guidelines and compliance standards.
Discussing all adverse decisions with Financial Advisors (counter offer letters, Decline and defer.
Risk and Compliance:
Adhere to internal SLA's to ensure operational efficiency and achievement of agreed customer service standards.
Proficient in the assessment and management of underwriting decisions.
Must understand the underwriting environment and general protocols and processes.
Ensure adherence to regulatory and compliance requirements.
Contribute and assist to review processes and protocols where required to assist in PPS’ delivery of quality underwriting decisions.
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