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Africa’s largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
Description
- We are seeking an experienced and dynamic Product Manager for Lending Products to join our team. This is a pivotal role that will drive the strategic vision, development, and execution of our lending product offerings. The ideal candidate will lead cross-functional teams to deliver innovative, customer-centric solutions that maximize profitability and align with the business’s overall goals.
- You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
Key Responsibilities:
- Lead the development and execution of product strategies that align with the organization’s business goals.
- Drive product launches that achieve market acceptance, revenue targets, and customer satisfaction.
- Analyse market opportunities, customer needs, and competitor offerings to refine product strategies and enhance service offerings.
- Define product features, pricing models, and positioning to meet customer requirements and maximize profitability.
Product Lifecycle Management:
- Manage the end-to-end lifecycle of lending products—from conceptualization and design to implementation and retirement.
- Continuously assess product performance using key metrics and adjust strategies to ensure success.
- Plan and execute future lending product configurations and workflows, ensuring scalability and efficiency.
Stakeholder Collaboration:
- Partner with internal teams such as Credit, Operations, Finance, and Marketing to ensure product alignment and successful implementation.
- Work closely with technology teams to ensure optimal product functionality and user experience.
- Collaborate with compliance and legal teams to ensure regulatory requirements are met.
Customer Experience and Support:
- Drive initiatives to enhance the customer experience and streamline the customer journey for lending products.
- Oversee the creation of training and support materials for customer-facing teams.
- Act as the primary point of contact for customer feedback related to lending products, addressing issues and identifying opportunities for improvement.
Market and Competitor Analysis:
- Conduct market research to stay informed on industry trends and competitor activities.
- Use insights to refine product strategies and maintain a competitive edge in the market.
Reporting and Analytics:
- Set clear KPIs and performance metrics to measure the success of lending products.
- Provide regular reports to senior management on product performance, including loan disbursement rates, default rates, and customer acquisition metrics.
- Present actionable recommendations based on data analysis to drive strategic decisions.
Team Leadership:
- Lead, mentor, and manage a cross-functional team, ensuring the necessary skills and knowledge for successful product delivery.
- Foster a positive team environment and promote collaboration across departments.
Requirements
- Bachelor’s degree in business administration, Marketing, or a related field.
- Minimum of 5 years of experience in product management, with at least 2 years in a leadership role.
- Proven track record of successful product launches and market success.
- Strong understanding of the financial sector and competitive landscape.
- Exceptional communication, interpersonal, and presentation skills.
- Ability to manage and lead cross-functional teams effectively in an agile environment.
- Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
- Excellent communication and interpersonal skills to engage and align stakeholders.
- Experience with lending practices in the financial industry.
- Knowledge of governance, risk, and compliance within the lending space.
- International market exposure and experience with Agile methodologies.
- Proficiency in business intelligence tools and data analysis.
- Experience in the lending space within a financial institution.
- Knowledge of governance, risk, and compliance frameworks in lending.
- Familiarity with Agile development methodologies and business intelligence tools.
- Experience managing international markets is a plus.