Detailed Responsibilities
Liaise with Owned Brands’ managers regarding all staff travel needs and executives regarding their travel needs.
Communicate continuously with suppliers and internal sales, the product team and operations support teams to build trust and excellent relationships.
Keep all booking information updated in the system ensuring CRM is continually up to date.
Keep updated with all Wilderness and Associated product updates, as well as technology updates.
Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
Quote on bookings for all Owned Brands staff travel.
Request and negotiate rates from suppliers.
Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with Associated Product partners.
Keep abreast with company policies, procedures and system updates.
CANDIDATE PROFILE
Qualification:
Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.
Experience:
4-5 years’ experience at a Senior level.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system.
General product knowledge on Southern and East Africa.
Personal or educational travel experience advantageous.
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