Detailed Responsibilities
Liaise with travel designers/ Reservations Specialists/Concierge/GEL on all bookings in an operational capacity
Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support
Keep all booking information updated in the system ensuring CRM is continually up to date. Add all special requests from the agent into WW e.g. honeymoon, birders, dietaries, ages etc.
Keep updated with all WS and AP product updates, as well as technology updates
Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
Keep abreast with company policies, procedures and system updates
CANDIDATE PROFILE
Qualification:
Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality is advantageous.
Experience:
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
General destination knowledge on Southern or East Africa.
Personal or educational travel experience advantageous.
Excellent attention to detail.
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