E-Barcs Microfinance Bank Limited – As a leading Microfinance Bank, we have carved out a niche for ourselves in the Financial services industry, investing our resources in the acquisition of latest technology, recruitment of best personnel, and expansion of services to the under-banked.Role Summary:
The Collections Manager is responsible for managing and recovering overdue accounts, ensuring timely payments, and maintaining a healthy loan portfolio.
The role requires excellent communication and negotiation skills, adherence to regulatory and organizational policies, and a customer-centric approach to debt recovery.
Key Responsibilities
Debt Recovery
Contact customers with overdue accounts to remind them of payment obligations and negotiate repayment plans.
Follow up on overdue payments through phone calls, emails, and in-person visits as required.
Resolve account discrepancies and disputes to facilitate payments.
Escalate unresolved cases to the legal team as necessary.
Portfolio Management
Monitor assigned accounts to identify overdue payments and prioritize recovery efforts.
Maintain accurate and up-to-date records of collections activities and customer interactions.
Collaborate with other departments to address customer-related issues, including account errors or service complaints.
Compliance
Ensure all collections activities comply with internal policies, regulatory guidelines, and ethical standards.
Adhere to data privacy laws and maintain confidentiality in handling customer information.
Prepare and submit reports on collection activities and recovery progress to Management.
Customer Relationship Management
Engage professionally and empathetically with customers to maintain positive relationships while pursuing recovery.
Provide advice and support to customers facing financial difficulties, including offering restructuring options where applicable.
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