Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Job Duties / Responsibilities / Accountabilities
Operational Responsibilities:
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues and advise user on appropriate action where necessary.
- Redirect problems to appropriate resource where problems cannot be resolved.
- Follow standard help desk procedures and log all help desk interactions
- Administration of help desk software
- Identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions
- Research questions using available information resources and stay current with system information, changes and updates prepare activity reports
Job Specifications
Education Qualifications:
- A good Degree in Computer or Electrical and Electronics Engineering
- Professional Qualification is an added advantage
Experience:
Key Competencies Requirements:
Functional / Technical:
- User Support
- Hardware and Application engineering
- Preventive and routine Maintenance
Organisational:
- Time Management
- Communication (Oral and Written)
- Computer Operations
- Problem-Solving
- Work Planning
Behavioural:
- Highly level of Integrity
- Confident
- Highly attentive to detail
- Ability to multi-task
- Ability to work well under pressure
- Adaptive to change
- Resourceful
- Friendly and approachable