Responsibilities:
Client Relationship Management
Build, and maintain, strong Client relationships
Understand client advertising objectives and requirements
Effectively communicate with clients, providing regular updates and addressing their needs
Briefing and Project Management
Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department
Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently
Review creative deliverables to ensure alignment with client expectations and brand guidelines
Support DTP management by drafting effective and timely job briefs and amendments
Monitor and follow up on all outstanding briefs and debriefs from clients
Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the handover of approved artwork
Communication and Collaboration
Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning
Timeously communicate project status updates to clients and internal stakeholders
Foster a positive, inclusive and collaborative work environment
Participation and assistance within all necessary Status Meetings, general team meetings and handover meetings
Scheduling and arranging team meetings with all relevant parties, including the Head of DTP
Ensure you, as well as the team, are well prepared for all client meetings
Act as supporting point of contact for Clients in the absence of other team members
Attention to Detail
Ensure accuracy and consistency across all output deliverables
Pay close attention to details, such as deadlines and client specifications
Proofread and edit all materials before sending to clients
Problem-Solving and Adaptability
Identify and resolve issues that may arise during campaign execution
Quickly escalate issues being managed, or those requiring senior intervention
Be adaptable and able to adjust to changing priorities and challenges
Additional Responsibilities Include
Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood
Provide regular updates to clients and internal stakeholders on the progress of campaigns
Maintain records of all client interactions, including meeting notes, emails, text messages, and phone calls
Ensure all DTP work is accurate and delivered within specified deadlines
Oversee the DTP process to ensure the final product meets the client's brief and is delivered on time
Requirements
Qualifications
Diploma or degree in marketing, advertising, or a related field
Experience
2-3 years’ experience in a similar client service position within advertising or a similar industry
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