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Tower Group offers a customized recruitment model that encompasses traditional recruitment and extends to our high end executive headhunting service with the flexibility to recruit economically, through various response handling options that will target skilled individuals, whilst simultaneously marketing your brand
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Centre Manager
The responsibilities are listed below, however is not limited to:
- Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution-based service.
- Create an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM “bumps” into this person
- Takes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance).
- Is responsible for client retention in the centre.
- Meet with existing clients regarding possible expansions.
- Up sell existing clients that don’t have certain products.
- Host regular formal/informal meetings with clients to determine their experience with centre to date and comments good or bad – come up with solutions where needed.
- Exceed client’s needs, handle complaints promptly and professionally. Ensure all communication is recorded and emailed to the client so that there is a paper trail.
- Become the point of contact for when clients need information and assistance, must have an in-depth understanding of all key services, products and amenities offered to clients and the ability to deliver in an exceptional and timely manner.
- Responsible for the preparation of offices before new clients move in.
- Registering IT Logs with IT.
- Ensure New Client Files are correct.
- Checking client payments.
- Oversea overall operations of the centre.
- Responsible for mentoring and training of all existing and new staff.
- Responsible for conducting performance appraisals.
Method of Application
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