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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim…
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Officer, Customer Liaison (Level 1)
Job Description
- To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.
Qualifications
Minimum Qualifications
- National Certificate (NQF5 FAIS recognised qualifications)
Experience
- 1-2 years branch banking experience with exposure to customer enquiries
- Proficiency in English, both written and verbal
- Basic computer skills, including familiarity with Microsoft Office suite
- Knowledge of basic banking products and services
- Strong customer service orientation
Additional Information
Behavioural Competencies
- Meeting Timescales
- Completing Tasks
- Showing Composure
- Articulating Information
- Team Working
Technical Competencies
- Banking Process and Procedures
- Product Knowledge
- Customer Reception and Channelling
- Client Servicing
Method of Application
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