About the job
The Service Department is responsible for the proper functioning of our customers' wind farms. In this sense, we ensure the performance of each turbine throughout its useful life. We guarantee that the turbines are operational at their maximum capacity, providing the best energy yield for customers. As such, the team is crucial for us to maintain a solid and long-term relationship whit our customers. The Dispatcher is responsible to plan and schedule all types of work orders in the established field of operation for the maintenance of wind turbines.
Balance all assigned region orders to ensure minimum wind turbine downtime and maximum productivity
Ensure service crew composition is up to date and adjusted to demand
Plan and monitor tools, parts & services on time before crew mobilization
Prepare, level out & assign works for the region & tasks of responsibility, to deliver best match for needs and potential. (i.e. weather conditions & skills)
Assign service appointment to service crew by organizing service crew composition on short term
Deliver on time communication to crews and partners
Monitor key performance indicator related to Planning & Scheduling are balanced and under control
Confirm readiness for works to be implemented (system).
Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan)
Bundle and optimize work order composition
Create purchase requests
Ensure improvement loop with stakeholders regarding: Technical Panning (TPL), Supply
Chain Operations (SCO)& work efficiency.
Review of performed works end of week.
Willing to embrace and promote Vestas' commitment to diversity, equity, inclusion and belonging
At least 2 years of experience in workload planning, ideally gained in a Technical Services or Logistics related service environment.
Experience in coordinating smaller development / improvement projects (process & systems)
Technical and planning framework understanding
Professional experience in a comparable position, also like to have worked as a service technician.
Salesforce knowledge desirable
SAP Knowledge desirable
Got IT skills and experience with information processing in databases and planning tools
Good communication skills in English
Good time management and stress resistant
High degree of flexibility (working in changing environment)
Great organization skills
Enjoy working with other people / teamwork
Motivated, effective and consistent personality
Problem solving ability
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