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OneCart is South Africa’s premier on-demand smart technology platform that connects multiple retailers to the consumer on one platform. The retailers displayed are based on the consumers geographical location, and the platform allows customers to shop for household items such as groceries and fast moving consumer goods, from multiple national retailer…
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Job Description :
As a personal concierge shopper, you will be required to offer advice and guidance on products,
prepare orders for delivery, and assist with customer queries. You should demonstrate excellent
communication skills and strive to exceed customer expectations. Personal concierge shoppers are
required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail
together with excellent customer service. Outstanding Personal Shoppers add value to the buying
experience and resolve any issues to the satisfaction of the customer
Duties and Responsibilities :
Helping customers make the best possible purchases by providing advice, guidance, and
excellent customer service.
Supporting customers by fulfilling placed orders and making payments in person.
Responding promptly and effectively to customers’ complaints and requests.
Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
Reporting customer issues, supply shortages, and inferior products to Management immediately.
Engaging with customers and ensuring any special instructions given by the customer are followed.
Ensuring that orders are accurately selected, scanned, and packed.
Assisting with order collection, packaging, loading, and payment, where required.
Keeping track of product offerings and availability.
Collaborating with store departments to ensure efficient service delivery.
Consistently manage own priorities to achieve all deliverables.
Follow any lawful and reasonable instructions from your supervisor.
Act as part of the team and always assist other members of the team in achieving common goals.
Consistently live and be an example of the Company’s values
Must be based in the area or closer
Must be Fluent in English
Must be able to type in full sentences