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Requirements:
Enhance, extend and retain the Company’s/Division’s business through representing the company to existing clients and to achieve pre-determined retention targets. Coordination and consolidation of retention feedback from role players in the business.
- Achievement or improvement of retention budgets & growth rate
- Account Manage a number allocated customers for the region and or division
- Maintain complete records of all activities regarding the customer – creating a relevant and historic database
- Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships
- Adherence to Company and Divisional standards in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies
- Flag losses/reductions received
- Notify Service Planners and Regional Key Accounts Manager of all handovers, liquidations and closures immediately
- Weekly reporting of terminations to Regional Key Accounts Manager
- Compliance to and use of the CRC retention process flow with the daily, weekly, monthly and quarterly responsibilities as confirmed therein.
Qualifications and Experience
- Matric
- Tertiary Qualification an advantage
- Minimum 5 Years in field selling experience
- Minimum 12 months of proven experience in similar role
- Computer literacy – MS Office, Windows, Internet tools
- Good verbal and written communication skills
- Awareness of competitor activity
- Ability to interact with clients at all levels
- Awareness of Health & Safety measures around on working environment at all times
- Ability to facilitate communication, coordinate, plan and report.
- Strong behavioural connection with values of service, relationships and teamwork
- High energy level / self-motivated /planning and organizing
- Team player / collaborative / initiative / innovative / persuasive
- Highly developed communication skills (written / verbal / non-verbal)
- Ability to form strong customer relationships at all levels
- Focusing our best efforts on achieving the companies objectives
- A self-starting, engaging team player who has a customer centric mind-set.
- Selling Skills/ Persuasiveness
- Initiative / Proactive
- A high work ethic and tenacity
- Confident and passionate.
- A natural and open communicator (written and oral), with great interpersonal skills and the ability to build relationships
- Set high standards for self and co-workers
- Organised with good planning skills